Merchant Onboarding Notice

Effective Date: July 10, 2025

Last Updated: July 10, 2025

This Merchant Onboarding Notice (“Notice”) applies to business entities that intend to onboard to and display their brands, products/services, discounts, or campaigns on the WeChat Mini Program “Himeet Platform” (Chinese name: “Hi，聚”, hereinafter the “Platform”). This Notice, together with the Service Terms, Privacy Policy, Community Guidelines, Cookie Statement, Organizer Terms, and applicable WeChat developer policies, forms a set of binding documents for merchants.

By onboarding to and using the Platform, the Merchant acknowledges that it has read, understood, and agrees to be bound by this Notice and the above documents.

Himeet Limited – Company Information

Registered address: Flat 9, Iris House, 2 Cedrus Avenue, Southall, UB1 1GA, United Kingdom

Company number: 16569034

I. Scope and Roles

1. Who this applies to: Brand owners, venue providers, service providers, and their authorized agents that onboard to the Platform.

2. Relationship with “Organizers”: If a Merchant also creates/manages events on the Platform, the Organizer Terms apply in addition; if the Merchant only displays brands/discounts without creating events, this Notice applies primarily.

3. Platform’s role: Himeet provides information display, recommendations, and tooling only. Himeet is not an event organizer or venue provider, and the Platform does not handle any funds.

II. Onboarding and Acceptance

1. A Merchant is deemed to accept this Notice by submitting onboarding materials, ticking “agree”/submitting, or actually using Platform features.

2. For risk control and compliance, Himeet may request supplementary materials, or refuse/revoke onboarding.

III. Merchant Materials: Rights and Accuracy (Key)

1. Ownership/License: The Merchant represents and warrants it holds lawful rights and sufficient authorization for all Merchant Materials submitted to or displayed on the Platform (including but not limited to trade name, logo, trademarks, slogans, brand descriptions, images, videos, prices, discount/promotion terms, etc.), and that such materials do not infringe any third-party rights.

2. Truthfulness & Updates: Merchant Materials must be truthful, accurate, complete, and current; changes must be updated promptly.

3. Non-compliance Liability: The Merchant bears all liabilities and costs arising from false, infringing, or non-compliant materials, and shall indemnify the Indemnified Parties under the Service Terms accordingly.

IV. Brand and Promotional Use License (Key)

To enable display and promotion, the Merchant grants Himeet and its affiliates a worldwide, non-exclusive, revocable, royalty-free, sublicensable license to use, reproduce, adapt, edit, display, and distribute the Merchant Materials on and off the Platform, including but not limited to:

• Platform pages, recommendation slots, “Featured” tags, search results, operational messages, and subscription messages;

• Official social media content, media buys, event creatives (images/short videos), and offline collateral (e.g., posters, roll-up banners);

• Necessary technical processing for adaptation/layout without altering the essential recognizability of brand identifiers;

• Sub-licensing to service partners as necessary to achieve the above purposes.

The Merchant may provide Brand Guidelines, which Himeet will follow within reasonable bounds. Himeet’s use of Merchant Materials does not constitute an endorsement.

V. Discount/Promotion Management and Timelines (Key)

1. Submission channels: Merchants shall submit add/modify/take-down requests via the designated backend or Help & Support → Contact Us, specifying effective/expiration times, scope of application, restrictions, etc.

2. Processing timeline: Upon receipt of a complete and verifiable request, Himeet will complete updates within 48 hours; we will use commercially reasonable efforts to process as quickly as possible and often sooner than 48 hours.

3. Timing exceptions: Delays caused by WeChat review, third-party caching, holidays, force majeure, or compliance review are excluded from the timeline.

4. Clear disclosure: To avoid user misunderstanding, Merchants must clearly disclose thresholds, restrictions, and whether stacking with other offers is allowed.

VI. Promotion Fulfilment and Service Quality (Key)

1. Merchants must honor publicly offered discounts/promotions and provide the corresponding goods/services as described and of acceptable quality; no “bait-and-switch,” refusal to honor offers, or quality skimping.

2. Merchants must comply with applicable advertising and consumer protection laws and the Platform’s Community Guidelines.

3. Complaints/disputes/losses arising from non-fulfilment or service quality issues shall be resolved and borne by the Merchant, including indemnifying the Indemnified Parties (as applicable).

VII. Prices, Payments, and Refunds (Aligned with the Service Terms)

1. The Platform does not process any transactions; fees are settled directly between the Merchant and consumers offline or via third-party channels (bank transfer, WeChat Pay, Alipay, cash, etc.).

2. Merchants must clearly display price breakdowns, payment steps, deadlines, receipt information, and refund/reschedule/cancellation policies, and retain transaction records for at least 6 months.

3. For refunds, consumers should contact the Merchant directly using the contact details on the event page or merchant page; once approved, the Merchant shall complete the refund within 14 days and inform the consumer of the status. If the Merchant cancels an event or cannot fulfil, the Merchant must provide a full refund and promptly notify affected consumers.

VIII. Qualifications, Permits and Insurance (Professional/Venue/Event)

1. For professional services (e.g., diving, fitness, childcare), valid licenses/certifications are required and must be displayed on the page or provided upon request; this also applies to hired coaches/instructors.

2. Merchants/Organizers must hold venue agreements, public assembly permits, noise/alcohol permits, liability insurance/event cancellation insurance, and other legally required or reasonably necessary documents.

3. If valid qualifications or documents cannot be provided or maintained, Himeet may delist, suspend permissions, or take further measures.

IX. Data Protection and Privacy

1. Merchant may use user data collected via the Platform only for purposes necessary to provide the event/service; provide clear and prominent privacy notices, obtain necessary consents, retain for limited periods, and process securely.

2. If integrating third-party analytics/marketing tools (e.g., pixels, cookies), the Merchant must inform users and provide an opt-out.

3. Data access within the WeChat ecosystem must be authorized by users in advance and comply with WeChat developer policies; the Platform may use content moderation and safety APIs, and—where authorized by users—identify inappropriate content.

X. Content Standards and Review

1. It is prohibited to upload or disseminate illegal, infringing, false, extremist, defamatory, or other inappropriate content; Himeet may remove or restrict violating content and require Merchants to modify or delete it.

2. The Platform may employ automated and manual review of images/video thumbnails/text, and take measures on accounts when necessary, including restrictions or delisting.

XI. “Featured” Display & Partnerships (If Applicable)

Merchants/events that collaborate with the Platform may receive a “Featured” label and more prominent placements, with transparent disclosure. “Featured” is promotional display only and does not guarantee quality/safety/fulfilment. Any fees or consideration do not affect the applicability of general Platform rules.

XII. Risk Control, Violations and Appeals (Key)

1. Triggers: Repeated or material failure to honor discounts, serious or persistent user complaints, infringement/fraud/false advertising/illegal acts, refusal to cooperate with reviews, etc.

2. Measures: Warnings, delisting, removal of “Featured,” feature restrictions, temporary bans, permanent bans, blacklisting and linkage to related accounts, etc. Merchants may appeal within 14 days. Final decisions rest with Himeet.

XIII. User Notice (Verbatim Excerpt for Merchant Disclosure)

(Excerpt from Service Terms, Section 2.5)

Consumer Responsibilities:

• Code of Conduct: Respect organizers, venues, and other participants; avoid harassment or disruptive behavior;

• Information Accuracy: Provide accurate RSVP information; update contact details promptly if they change;

• Risk Awareness: Review event safety guidelines and health requirements before attending;

• Feedback & Ratings: Submit truthful reviews after events to help other users;

• Issue Reporting: Consumers do not need to scan a code to check in, but may report safety hazards, misrepresentations, or misconduct via the “Report an Issue” button. Himeet will investigate and handle such reports.

(Merchants should prominently display or relay the above key points in-store or on the event page and ensure their event/offer descriptions do not conflict with them.)

XIV. Taxes

Himeet does not provide tax advice and does not withhold, remit, or file taxes on a Merchant’s behalf. Merchants must independently assess, file, and pay any taxes related to revenue from display/promotion via the Platform (including but not limited to VAT and income tax) and properly retain invoices and records.

XV. Limitation of Liability, Disclaimers and Indemnity

As set out in Chapters 6 (Disclaimers & Indemnity), 7 (No Warranties & Assumption of Risk), and 8 (Limitation of Liability) of the Service Terms: to the extent permitted by law, Himeet’s total liability cap, exclusions of indirect damages, and the Merchant’s indemnity obligations apply as provided in the Service Terms.

XVI. Term, Withdrawal and Termination

1. The license takes effect when Merchant Materials are uploaded/submitted and continues until the Merchant withdraws in writing or the account is terminated. For completed or ongoing placements/prints/distributions, the Platform is not obligated to recall existing materials but will cease further use in new materials.

2. After account termination or license withdrawal, the Platform will remove related displays within a commercially reasonable period. Records that must be retained by law are excluded.

XVII. Amendments

Himeet may update this Notice at any time. Material changes will be announced on the Platform. Continued use after the effective date of changes constitutes acceptance of the amendments.

XVIII. Contact and Support

• In the Mini Program: “Help & Support” → “Contact Us”

• Web: www.himeet.uk — use this interface to reach us via email or phone.